Showing posts with label American Airlines. Show all posts
Showing posts with label American Airlines. Show all posts

Tuesday, January 20, 2009

Today’s the Day

So I had this song going through my head on the way into work today. “I’ve got this feeling today’s the day.” It’s by America. Wonder what the significance is…Hmmmmm.

Friday, March 07, 2008

Back in the USSR

A mixed review for American Airlines’ customer service: exceptionally bad followed by extraordinarily good.
Photo source: American Airlines
Flew in from Miami Beach BOAC
Didn’t get to bed last night
Oh, the way the paper bag was on my knee
Man, I had a dreadful flight
John Lennon & Paul McCartney

Suna’s dad arrived late this evening after a long day fighting the airlines. We picked up The Prince at the airport. He had a long day of it. His wonderful flight that would have had him here at 11:30 AM was canceled because the plane never left Dallas for NC the previous day. We knew that ahead of time, and he had called American Airlines to have them make a change.

Unfortunately, he got a trainee who completely screwed up. Apparently, instead of rerouting him as she had said, she just canceled everything. To their credit, AA took care of him today. They paid for a limo to take him half-way across NC to catch another flight and a cab to take him from one Dallas airport to the other for the connection to Austin. Even that extraordinary measure left him in airports or on a plane for almost 15 hours. He may never want to visit us again.

After picking him up, we took him to Mesa Rosa, which has almost become a second dining room for us. A good meal and a few beers later, we were all in a much better frame of mind—ready to come home and go to bed.

Friday’s Feast

Appetizer: If you could be any current celebrity for one whole week, who would you want to be?
If I could, I would want to be Al Stewart, I guess. I’ve always wanted to write as well as he does. And it might be nice to have his wine cellar.
Soup: On a scale of 1-10 (with 10 being highest), how much do you enjoy talking on the phone?
-1.
Salad: Name a charitable organization to which you have donated (or would like to).
The church.
Main Course: What is a food you like so much you could eat it every single day for a month?
There isn’t one I would want to eat every day. Variety is the spice of life.
Dessert: Have you or anyone in your family had the flu this year?
I did. It wasn’t that bad, but the pneumonia that followed on its heels was a killer.